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Change should be a friend. It should happen by plan, not by accident.
Eliminating what is not wanted or needed is profitable in itself.
In a true zero-defects approach, there are no unimportant items.
Just being honest is not enough. The essential ingredient is executive integrity.
Quality has to be caused, not controlled.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Slowness to change usually means fear of the new.
Successful people breed success.
The great discoveries are usually obvious.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
We can spend our whole lives underachieving.

Missing a quote of Philip Crosby, Reflections on Quality?

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