| "Promises that you make to yourself are often like the Japanese plum tree - they bear no fruit." »Francis Marion |
| "We know where most of the creativity, the innovation, the stuff that drives productivity lies--in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese--or at least manage like them." »John F. Welch |
| "When the Japanese mend broken objects they aggrandize the damage by filling the cracks with gold, because they believe that when something's suffered damage and has a history it becomes more beautiful." »Barbara Bloom |
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