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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Tom Peters

Thomas J. Peters (born November 7, 1942) is an American writer on business management practices, best-known for, In Search of Excellence (co-authored with Robert H. Waterman, Jr)

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"Tom Peters Quotes." Quotes.net. STANDS4 LLC, 2015. Web. 5 Jul 2015. <http://www.quotes.net/quote/53392>.

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