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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Thomas J. Peters (born November 7, 1942) is an American writer on business management practices, best-known for, In Search of Excellence (co-authored with Robert H. Waterman, Jr)
All Tom Peters quotes | Tom Peters Books
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"Tom Peters Quotes." Quotes.net. STANDS4 LLC, 2016. Web. 27 Oct. 2016. <http://www.quotes.net/quote/53392>.
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