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Moving away from cash allows American to assist customers more efficiently. It also reduces the complexity of work for our agents who will no longer have to worry about handling cash, find exact change or close out a cash drawer at the end of the day, in general, our ticket counter agents support the transition to a cashless environment.
We are mindful of the impact this may have on travelers from international destinations, however, we have noticed that many travelers who are returning to a country where [U.S. dollars] is not the accepted currency will often add more funds to their cards as it is a cost effective method of converting [U.S. dollars] to other currencies.
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