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The question that I think we have to grapple with is that breaking up these companies wouldn't make any of those problems better, the amount that we're investing in safety and security is greater than the whole revenue of our company was earlier this decade when we went public, so it just would not have been possible to do the things we're doing at a smaller scale.
I don't think that people overall would want companies to have so much unilateral authority to make decisions over speech and elections and privacy, i think the big question that we need to answer is : what is the right framework, whether it's regulation or industry bodies, that will enable us to solve the specific issues we're grappling with ?
So, of course anything that we do is going to be personalized, but there's a question I have, which is, what is the right level of curation that we should have in order to — we're not going to have journalists making news — but I think what we want to do is make sure that this is a product that can get people high quality news, right ?
I'm going to say stupid things, and I need to get feedback, 'that was dumb,' learn, get better, and I think that we're at a particular point of time where we don't have a lot of understanding for mistakes, or mistaken views, especially as they pertain to gender or race, and I think that you've got to make mistakes to learn, so if there's one thing that I'd wish for is for there to be more open discourse... And for that discourse to ultimately help us get to a better place as a society.
I think the hypothesis in the past was we're building a platform and there are good people and bad people, and we're not responsible for what they do on the platform, we didn't wanna be responsible because we don't wanna be the censor. We don't wanna tell you what to say... It was an ethical decision.
I think the world will keep moving in this direction. More people will keep on getting a voice. I think that that's good, there are certainly going to be issues that we need to work through over time, but I think that while we are doing that, we can't lose sight of all of the really positive things that are happening here as well.
I personally find Holocaust denial deeply offensive, and I absolutely didn’t intend to defend the intent of people who deny that, of course if a post crossed a line into advocating for violence or hate against a particular group, it would be removed. … These issues are very challenging but I believe that often the best way to fight offensive bad speech is with good speech.
You know, I find that argument, that if you’re not paying that somehow we can’t care about you, to be extremely glib and not at all aligned with the truth, i think it’s important that we don’t all get Stockholm Syndrome and let the companies that work hard to charge you more convince you that they actually care more about you.
It’s not enough to just connect people, we have to make sure those connections are positive, it’s not enough to just give people a voice, we have to make sure people aren’t using it to hurt people or spread misinformation.… Across the board, we have a responsibility to not just build tools, but to make sure those tools are used for good.
For most of our existence, we focused on all the good that connecting people can bring. … But it’s clear now that we didn’t do enough to prevent these tools from being used for harm as well. That goes for fake news, foreign interference in elections, and hate speech, as well as developers and data privacy.
I am sorry that in 2014 SCL Elections( an affiliate of Cambridge Analytica) licensed Facebook data and derivatives from a research company( GSR) that had not received consent from most respondents, the company believed that the data had been obtained in line with Facebook’s terms of service and data protection laws.
I used to think that the most important thing was having the greatest positive impact in the world that I can, now, I really just care about building something that my girls, when they grow up, can be proud of me for. I work on a lot of things, but when I go home, I ask myself, 'Will my girls be proud of what I did today?'.
There's too much sensationalism, misinformation and polarization in the world today. Social media enables people to spread information faster than ever before, and if we don't specifically tackle these problems, then we end up amplifying them, that's why it's important that News Feed promotes high quality news that helps build a sense of common ground.
We are so fortunate that our work in connecting the world through Facebook has given us the ability to give back to our local community, our country and the world -- and to work to improve education, health care and internet access for everyone, to serve our community in San Francisco, we can think of no better place to focus than The General.
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