Quotes from the news wire:
The ransom should never be paid, paying the ransom rewards attackers, and propagates the issue. In addition, you don't truly ever know if the ransom will result in access to data or if the ransomware will be completely eradicated. Attackers could upcharge for more or come back later after they reactivate the ransomware.
Customer information segregated from any other systems is a great idea, the separation of functions and infrastructure is an admirable tactic in protecting all systems. Limiting security privileges to what is necessary for business is common in security defenses, and is something that is typically assessed when companies are close partners or are in a vendor/customer relationship.
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