Quotes from the news wire:
A customer on United Express flight 3708 from Indianapolis to Newark was asked to gate check her oversized bag, and she refused to do so. She became verbally abusiveto the crew and they asked her to leave the aircraft. The customer refused and all customers were asked to deplane.Tominimize the inconvenience to our customers, we arranged for a different aircraft to make the flight from Indianapolis to Newark as soon as possible Monday night.
This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin. We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them, we are thoroughly investigating what occurred to prevent this from ever happening again.
Air Wisconsin Flight 3833 operating as United Express from Charlottesville, Va. to Washington Dulles International encountered turbulence because of high winds, a few customers onboard the regional jet became ill as the aircraft was preparing to land. The aircraft landed safely and taxied to its gate. No customers required medical attention because of the turbulence.
We were concerned by this issue and took immediate steps to fully understand what happened. After thoroughly examining our electronic records, we found that upon receiving a notification that Flight 788 was delayed due to weather, the customer appears to have canceled her flight from Houston to Washington, D.C., within the United mobile app, as part of the normal preboarding process, gate agents began clearing standby and upgrade customers, including the first customer on the waitlist for an upgrade.
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