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I was upset, I had anxiety, I was shaking, I did not speak. And then I realized, clearly, they have not been trained properly. I knew yelling will not do anything. It is about education and the policy.
Found on CNN 6 years ago
I'm not sitting here angry at Aeromexico. Everyone makes mistakes. I've made mistakes, but what makes us different is how we collect and respond and react to the mistakes we make. They did not know. I cannot blame them for that, but ignorance and fear is the flag humans carry, and we have to be vigilant to fight that.
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