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We never had enough money—or we were always too cheap—to hire any kind of administrative staff, so [my co-founder] and I were always the ones dealing with sending out offer letters, setting people up on payroll or signing them up for health insurance. It was a couple of hours per month that I deeply resented, i would stop off at Kinko’s on my way home to fax in their insurance applications, because that was the only way to get things in to the insurance company. I remember every time thinking, ‘This is ridiculous. I can’t believe they don’t have systems for this.’.