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We offer our sincere condolences, we use video technology as an appropriate enhancement to the care team, and a way to bring additional consultative expertise to the bedside. Gaskill-Hames added the machine visit was a follow-up to earlier physician visits. She says it did not replace previous conversations with patients and family members. The use of the term robot is inaccurate and inappropriate, she exclaimed. This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room to explain the purpose and function of the technology. It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members. According to Wilharm, the medical staff told herthe robot is.