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If Amelia is to become the most faithful service agent, she also needs to be able to respond to man’s need to communicate with somebody who can understand emotions—not just a robotic ‘Press 1 for this’ and ‘Press 7 for that,’ amelia’s emotional quotient is modeled in a three-dimensional space: pleasure, arousal, dominance—the PAD modeling system. We are in trials with a telco company, and there is a certain demeanor that Amelia is required to have if your contract is coming up for renewal. Her emotional reaction to you is supposed to be very different based on where you are in the contract or your level of angst with the service.

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