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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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Peter Drucker

Peter Ferdinand Drucker (November 19, 1909 - November 11, 2005) was a writer, management consultant, and self-described "social ecologist"

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kualitas dalam suatu produk atau jasa bukanlah apa yang dimasukkan oleh pemasok. melainkan apa yang dikeluarkan oleh pelanggan dan bersedia untuk dibayar. suatu produk tidak berkualitas karena sulit untuk dibuat dan menghabiskan banyak uang, seperti yang diyakini oleh produsen. ini ketidakmampuan. pelanggan hanya membayar apa yang bermanfaat bagi mereka dan memberi mereka nilai. tidak ada yang lain yang merupakan kualitas.

产品或服务的质量不是供应商所提供的。它是客户得到的并愿意支付的。制造商通常认为,产品质量不高,因为它很难制造并且需要花费很多钱。这是无能。客户只需支付对他们有用的东西并给予他们价值。没有别的东西构成质量

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"Peter Drucker Quotes." Quotes.net. STANDS4 LLC, 2019. Web. 24 Oct. 2019. <https://www.quotes.net/quote/42717>.

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