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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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Peter Drucker

Peter Ferdinand Drucker (November 19, 1909 - November 11, 2005) was a writer, management consultant, and self-described "social ecologist"

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产品或服务的质量不是供应商所提供的。它是客户得到的并愿意支付的。制造商通常认为,产品质量不高,因为它很难制造并且需要花费很多钱。这是无能。客户只需支付对他们有用的东西并给予他们价值。没有别的东西构成质量

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"Peter Drucker Quotes." Quotes.net. STANDS4 LLC, 2019. Web. 26 Mar. 2019. <https://www.quotes.net/quote/42717>.

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