Tom Peters

Thomas J. Peters (born November 7, 1942) is an American writer on business management practices, best-known for, In Search of Excellence (co-authored with Robert H. Waterman, Jr)

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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Communication is everyone's panacea for everything.
Excellent firms don't believe in excellence -- only in constant improvement and constant change.
Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month.
Good managers have a bias for action.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
The simple act of playing positive attention to people has a great deal to do with productivity.
Underpromise overdeliver.
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

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