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Airbnb private rentals are different and more relaxed than staying in an established-branded hotel. I guess that’s the allure and the fact that you can sometimes find a fabulous deal in a great location. But this story points out that making private arrangements can be hit and miss because of lack of oversight, quality control, and compliance with regulations designed to protect guests, in a hotel we take things for granted like a local direct-dial phone, an on-duty operator, and desk staff.

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