Surfing the Healthcare Tsunami: Bring Your Best Board2012
Ashish Jha:
We've surveyed over 1,000 hospitals across the country. And when you look at the bottom performing, the worst performing hospitals in America, not a single board chair from any of those hospitals, not one, thought they were below average. Most thought they were better than average. A few thought they were about average. But not a single one thought they were below average. And it's a level of denial and a lack of knowledge about their own performance that I think is shocking.
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