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[W]e don’t treat customer service as a cost center . . . and we don’t outsource customer service to save money. We apply the same rigorous hiring standards in that department as in any other function. We strongly believe that our service centers are a critical part of the customer experience and that if something goes wrong and we’re able to fix it, we’ll have that customer for life. And our data confirms that.” - Darren Huston

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https://stellaconnect.com/2018/03/20/how-to-scale-your-customer-service-team-a-brief-guide-for-startups/

Submitted by simon-pegg on January 13, 2020

Darren Huston

Darren Huston is the founder and CEO of BlackPines Global Advisors B.V. incorporated in May 2016 in The Hague(City on the North Sea coast of the western Netherlands). Darren Huston BlackPines’ mission is to help both owners and leaders of private companies optimize the value of their investments. We achieve this by deep and committed engagements in a select number of large-scale, high-profile, growth-oriented opportunities.

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