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I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them.
I think it is an immutable law in business that words are words, explanations are explanations, promises are promises -- but only performance is reality.
In business, words are words; explanations are explanations, promises are promises, but only performance is reality.
In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.
It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away.
The worst disease which can afflict executives in their work is not, as popularly supposed, alcoholism; it's egotism.
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